Career 2018-01-09T11:10:59+00:00

Passionate about learning and training? Excited about new learning technologies and the possibilities they offer?

Join our dynamic team!

Open Positions

Department: Business Development

Reports to: Chief Commercial Officer                                           Date Reviewed: January 2018

Job Summary:

Reporting to the Chief Commercial Officer, the Director, Business Development is responsible for generating new business within the commercial e-learning market. In conjunction with the CCO, the incumbent is responsible for identifying new sources of business and developing relationships with a network of key contacts and executive decision-makers at prospect companies to be able to identify and close new business.

 Main Responsibilities / Duties:

  •  Identify, develop and close business opportunities which KnowledgeOne can successfully and profitably execute;
  • Achieve yearly sales targets as defined in the yearly strategic plan;
  • Follow the entire sales process from start to finish including sales potential research, message conception, cold calls and in-person visits and presentations to prospective customers, up to proposal drafting, negotiation and contract closure;
  • Stay in tune with market trends and competitive activity and adjust action plans in accordance;
  • Increase business volume by developing new business and grow existing client base. Responsible for identifying client’s needs and provide solutions as well as write clear and effective business proposals for current and prospective customers;
  • Recommend the pricing strategy for each business opportunity based on the client budgets and KnowledgeOne profitability objectives;
  • Contribute to the yearly strategic plan by evaluating and quantifying potential business by product and services in specific sectors;
  • Ensure high quality customer service and efficient, professional response times;
  • Answer to customer requests and questions. This includes replying to online requests as well as fielding general inquiries over the telephone;

Qualifications / Skills Required:

 Excellent verbal and written communication skills as well as presentation ability;

  • Strong negotiation skills;
  • Demonstrates organizational, problem–solving and decision-making skills coupled with the ability to establish and respond to priorities in a fast-paced results-oriented environment;
  • Ability to multi-task, understand and synthesize various points of view and complex issues;
  • Strong interpersonal skills and ability to initiate and foster relationships;
  • Excellent technical experience and computer literacy is required (MS Office suite and ideally Microsoft Dynamics 365);
  • Ability and willingness to travel as necessary;
  • Other skills: knowledge management, coaching, influencing, decision-making and critical thinking, leadership and planning (tactical and strategic).

 Education:

  •  Bachelor’s degree in Marketing, Communications, Business or other pertinent field.

Experience:

  •  Minimum of 8 years of experience in a business development and/or sales role;
  • Familiarity with e-learning and training best practices (strong asset);

 Language:

  • Bilingual (Advanced level).
Submit Your Application

Department: Project delivery, Content & Story Boarding

Reports to: Content Manager                            Date Reviewed: November 2017

Job summary:

The role of the Content Strategist is to develop and update educational and training programs based on the defined educational strategy and design document provided by the Analysis team. Working from a set of existing educational tactics, tools, and technical solutions, the incumbent supports the creation of an engaging e-learning experience helping achieve the expected learning outcomes.

 Main Responsibilities / Duties:

  • Participate in the project kick-off meetings to understand the project needs in relation to course content;
  • Gather educational content from subject matter experts (SME’s) and adapt to meet the selected delivery method and audience all while ensuring a consistent voice and tone throughout;
  • Create and produce course content and training content which could include research as well as the development of course material, instructions, introductory text, and feedback scripts;
  • Find creative ways to adapt content in order to engage the targeted learner;
  • Propose creative learning solutions based on defined component and page tactics;
  • Ensure learning content is properly structured, sequenced, maintains exceptional quality, and adheres to the standards of the established style guide;
  • Produce storyboards using standardized templates and formatting, that detail:  scripts, images, narrations, evaluations, interactive components and activities, animations, and navigation sequencing;
  • Collaborate with designers for page layout, interactions, and visual design;
  • Partner with the Project Manager for content related operations;
  • Be the primary contact person for the SME for content related information and development;
  • Conduct content quality assurance  during all stages of content creation so as to ensure that the storyboard components and quality standards have been followed;
  • Manage course content updates and changes as required and as per the established process;
  • Ensure that all copyrights have been cleared prior to using or publishing any content;
  • Deliver material within the estimated time, follow production schedule, and document progress throughout the project lifecycle;
  • Provide assistance and input in all other aspects pertaining to proper functioning of the department;

Qualifications / Skills Required:

  • Exceptional interpersonal, written and verbal communication skills
  • Ability to interact professionally with clients at all levels
  • Strong attention to detail in order to ensure the quality of the product
  • Proven team player and ability to work well within a multidisciplinary team
  • Strong eye for design
  • Ability to handle multiple projects simultaneously, meet tight deadlines and set priorities
  • Demonstrates proficiency with the Microsoft Office Suite
  • Strong knowledge of e-learning, user experience and various LMS Rapid development tools
  • Technical writing and copy editing skills.

Education:

  • Bachelors degree in Communications, Journalism, Education or other pertinent field
  • Instructional Design/ Educational Technology is an asset.

Experience:

  • Minimum of 5 years of related experience required
  • Experience creating, editing and manipulating content

Language:

  • Bilingual – French and English (Advanced level)
Submit Your Application

Department: Project Delivery, Integration

Reports to: Integration Manager                                                     Date Reviewed: January 2018

Job Summary:

The Interactive Developer is responsible for the production of online training. With the use of various e-learning authoring tools, the Interactive Developer makes the e-learning vision and strategy come to life through the creation and integration of digital material such as images, graphics, interactive components, games and animations. The Interactive Developer is also responsible for implementing web pages, sites and performing updates to existing web sites.

Main Responsibilities / Duties:

  •  Creates, adapts and edits digital elements (images, illustrations, logos, videos, interactive elements and animations);
  • Integrates content (images, text, sound, interactivity, videos) using various technologies and authoring tools;
  • Produces templates for digital elements and content presentation;
  • Researches and keeps abreast of new tools and trends in e-learning, web and graphic design and takes initiative to incorporate them;
  • Participates in the development and maintenance of procedures, guidelines and templates;
  • Delivers material within the estimated time, follows production schedules and
    documents progress;
  • Reviews output for quality control purposes;
  • Provides assistance and input in all other aspects pertaining to proper functioning
    of the department;
  • Programs and integrates course interfaces into web pages using design patterns and
    best practices;
  • Resolves questions and issues regarding content integration.

 Qualifications / Skills Required:

  •  Creativity, innovation, problem-solving and research abilities;
  • Strong attention to detail;
  • Excellent organizational and time management skills, ability to meet tight deadlines;
  • Ability to handle multiple projects simultaneously;
  • Sharp sense of design, color and form;
  • Team player and ability to work independently with minimum supervision;
  • Proficient in e-learning development authoring tools and technologies;
  • Good knowledge of web development techniques and delivery strategies (ex: responsive design);
  • Good knowledge of UX/UI principles and delivery for multiple devices and platforms;
  • Knowledge of e-learning standards (AICC, SCORM, xAPI) and systems (LMS);
  • Software Skills:

Expert in

  • Adobe Photoshop & Illustrator;
  • Rapid e-learning software such as iSpring, Storyline 2/3, Captivate;
  • Animation tools (i.e: Animate , After Effects, Premiere);
  • MS PowerPoint.
  • Proficient in HTML integration (HTML/CSS), Javascript and the integration of
    Acrobat technology

Good knowledge of MS Office and programming basics.

Education:

  •  College degree (DEC) in design, digital art, or other pertinent field;
  • Web design/development degree or programming is an asset;
  • UX/UI certification is an asset.

Experience:

  •  Minimum of 5 years of experience as a multimedia developer, digital graphic designer or
  • web designer.

 Language:

  •  Bilingual (Intermediate level of English and French).
Submit Your Application

Department: Business Development, Analysis & Recommendations

Reports to: Vice-President of Academic Development           Date Reviewed: January 2018

Job Summary:

The role of the Learning Advisor is to define and propose e-learning strategies after completion of a thorough needs analysis with university educators and business clients in order to ensure a memorable learning experience to all of our clients.

Main Responsibilities / Duties:

  • Follow the steps in the analysis process and complete corresponding deliverables;
  • Use a systematic and systemic approach to analyze needs and mitigate against risks related to projects;
  • Meet and interview educators for the purposes of analyzing stakeholder needs;
  • Introduce eConcordia and guide educators through the analysis process;
  • Coordinate multiple projects and related tasks in the analysis phase;
  • Communicate with all stakeholders to coordinate steps in the analysis phase (schedule meetings, follow-ups, documentation, etc.);
  • Discover, define and describe the current situation through a complete diagnosis;
  • Gather and review initial content from educators for courses to assess project scope;
  • Gather all relevant information that will affect the production and implementation phases for each course;
  • Conduct needs analyses for various educational projects;
  • Collaborate with internal stakeholders to brainstorm potential strategies and tools for new projects;
  • Identify and recommend appropriate learning and assessment strategies and technological tools that are aligned with the identified needs;
  • Provide recommendations for stakeholders on how to best approach the design and development of online courses;
  • Validate recommendations with internal and external stakeholders;
  • Define the initial scope of work and timeline for new projects;
  • Write collaboration agreements for new projects at the end of the analysis phase;
  • Hand-off new projects to the production team and assigned project manager;
  • Kick-off projects with the production team and the educator(s) for new projects entering the production phase;
  • Generate best practices for future recommendations based on feedback from student evaluations and from project post-mortems;
  • Participate in the evaluation of materials provided by publishers (ebooks and additional materials).

Qualifications / Skills Required:

  •  Knowledge of learning and design theories and their uses in instructional contexts;
  • Excellent comprehension of best practices in educational technology;
  • Be creative and innovative in the use of instructional strategies in order to optimize their effectiveness for learning purposes;
  • Exhibit creativity in coming up with solutions that work within required timelines, budgets and resources;
  • Strong attention to detail in order to ensure the validity of the recommendations;
  • Excellent organizational and time management skills;
  • Ability to handle multiple projects simultaneously, meet tight deadlines and set priorities;
  • Ability to work autonomously with minimum supervision;
  • Exceptional interpersonal, written and verbal communication skills;
  • Ability to interact professionally with clients at all levels;
  • Exhibits professionalism and maturity;
  • Proven team player and ability to work well within a multidisciplinary team;
  • Problem-solving skills and research abilities;
  • Knowledge of e-learning development software: Captivate, Articulate, iSpring, etc. (an asset);
  • Proficiency with Microsoft Office Suite: Outlook, Word, PowerPoint and Excel (intermediate).

Education:

  •  Graduate level degree (Master’s) in Educational Technology, Education, Communications, or another pertinent field.

 Experience:

  •  Minimum of 7-8 years of related experience in e-Learning, particular in work place training;
  • Experience conducting needs analyses for training and educational projects.

 Language:

 Bilingual – French and English (Advanced level).

Submit Your Application

Haven’t found a position that matches what you’re looking for? Send us your resume so you are considered once the next opportunity arises.

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Why work with us?

Health & Well-Being

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Health & Well-Being

– Medical, dental & vision and emergency travel insurance

– Health spending account

– Employee Assistance Program (EAP)

– Staff lounges around the office

– Maternity leave top-up payments

Life Insurance & Retirement

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Life Insurance & Retirement

– Life & long-term disability insurance

– Company-matched pension plan

Work-Life Balance

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Work-Life Balance

– Additional time off during the holidays and summer (at the discretion of the company)

– Flexible work schedules

– Handy downtown location across the street from a metro station

Professional Growth

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Professional Growth

– On-site language courses

– Reimbursement for training & development courses

– Association memberships

– Use of I.T. industry online self-improvement courses

Friendly and Comfortable Work Environment

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Friendly and Comfortable Work Environment

– Multicultural environment

– Free coffee, tea and water

– Team events and retreats

– Bi-monthly breakfast meetings

– Holiday season celebration

FAQ

Absolutely, if more than one job fits with your expectations and your interests, you can apply to all at once. However, we recommend you apply for the jobs that truly match your profile.

After the internal and external postings, we check all CVs. The external selected candidates are contacted by phone for a 15-minutes phone interview. This first contact with the candidate is mainly conducted through open-ended questions related to your professional background,  as well as general questions about yourself (location, salary expectations, availability for an interview, etc.). After passing the phone interview, the selected candidates get contacted for an in-person interview and, if required, a technical test. Upon passing the final interview, professional references may be requested and the job offer is finally presented to the selected candidate.

The recruitment process can be extended depending on the quantity of applications we receive. However, only selected candidates will be notified. Please be aware that if we do not see a suitable match between your qualifications and our open positions, we will keep your information on file in the event of future positions becoming available.

Yes, if you want to do a spontaneous candidacy, please send us your resume at HR@knowledgeone.ca or apply through our website.

Sure, here are just a few tips:

Pay attention to your resume:

  • This is the first presentation of yourself that we will see, so please try to have it as updated as possible,
  • Keep it short! Highlight your achievements and align your skills and experience with the job description,
  • Tell us about your previous work experience: years, function, background.

We work in the learning business, so learn about us!

  • Do your search about our mission, vision & values. Do they match with yours?
  • All question during the recruitment process are welcomed so think about things you would like to ask us!

Have fun and good luck!

  • We are a fun and diverse team, so put your best smile forward and let’s meet!