Career 2018-06-21T10:41:27+00:00

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Open Positions

Department: Project delivery, Content & Story Boarding

Reports to: Content Manager                            Date Reviewed: November 2017

Job summary:

The role of the Content Strategist is to develop and update educational and training programs based on the defined educational strategy and design document provided by the Analysis team. Working from a set of existing educational tactics, tools, and technical solutions, the incumbent supports the creation of an engaging e-learning experience helping achieve the expected learning outcomes.

 Main Responsibilities / Duties:

  • Participate in the project kick-off meetings to understand the project needs in relation to course content;
  • Gather educational content from subject matter experts (SME’s) and adapt to meet the selected delivery method and audience all while ensuring a consistent voice and tone throughout;
  • Create and produce course content and training content which could include research as well as the development of course material, instructions, introductory text, and feedback scripts;
  • Find creative ways to adapt content in order to engage the targeted learner;
  • Propose creative learning solutions based on defined component and page tactics;
  • Ensure learning content is properly structured, sequenced, maintains exceptional quality, and adheres to the standards of the established style guide;
  • Produce storyboards using standardized templates and formatting, that detail:  scripts, images, narrations, evaluations, interactive components and activities, animations, and navigation sequencing;
  • Collaborate with designers for page layout, interactions, and visual design;
  • Partner with the Project Manager for content related operations;
  • Be the primary contact person for the SME for content related information and development;
  • Conduct content quality assurance  during all stages of content creation so as to ensure that the storyboard components and quality standards have been followed;
  • Manage course content updates and changes as required and as per the established process;
  • Ensure that all copyrights have been cleared prior to using or publishing any content;
  • Deliver material within the estimated time, follow production schedule, and document progress throughout the project lifecycle;
  • Provide assistance and input in all other aspects pertaining to proper functioning of the department;

Qualifications / Skills Required:

  • Exceptional interpersonal, written and verbal communication skills
  • Ability to interact professionally with clients at all levels
  • Strong attention to detail in order to ensure the quality of the product
  • Proven team player and ability to work well within a multidisciplinary team
  • Strong eye for design
  • Ability to handle multiple projects simultaneously, meet tight deadlines and set priorities
  • Demonstrates proficiency with the Microsoft Office Suite
  • Strong knowledge of e-learning, user experience and various LMS Rapid development tools
  • Technical writing and copy editing skills.

Education:

  • Bachelors degree in Communications, Journalism, Education or other pertinent field
  • Instructional Design/ Educational Technology is an asset.

Experience:

  • Minimum of 5 years of related experience required
  • Experience creating, editing and manipulating content

Language:

  • Bilingual – French and English (Advanced level)
Submit Your Application

Job Summary:

The Implementation and Course Coordinator is the main point of contact for the live courses and has an important role in ensuring efficiency and effectiveness in a memorable experience for Professors, Teaching Assistants and Students. The Implementation and Course Coordinator works closely with all KnowledgeOne internal teams as well as the professor’s before, during and after Course delivery.

Main Responsibilities / Duties:

  • Coordinate all Implementation and Course Coordination before, during and after the semester
  • Ensures that assigned courses run smoothly once the course is live and proactively derives solutions to improve the course’s operation;
  • Creates a partnership with the client (Professor, TA’s or SME) and acts as the central point of contact for any issues relating to the administration of the course and responds to any requests coming from the client;
  • Involved in the Development of the course from Analysis Phase, to Production, to Delivery;
  • Handle day-to-day general Implementation and Support Services tasks;
  • Integrate all received content in the portal for the courses; Quizzes, Assignments, Discussion Board, Wiki;
  • Set-up of required accounts for TA’s & Professors; eConcordia, Adobe Connect etc.;
  • Prepare the smooth delivery of courses; Instructor Kit, Assisting the Professors and TA’s closely, QA Course Items etc.;
  • Evaluate the semester and provide required feedback during Post-Mortem phase; extracts reports from JIRA;
  • Ensure that all course instances are correct; course title, graphics (thumbnails & banners), textbook information etc.;
  • Handle the course update phase; primary contact for update requests, integrate updates in JIRA if required delegates to a PM;
  • Delivers required training to the administrators, instructors, and TAs of assigned courses on how to use the LMS platform to administer the course, Adobe Connect, wiki and discussion boards to ensure successful operation of the course;
  • Ensure Training Center, Student Success Center, Training documents are up to date;
  • Collaborate with Concordia & departments;
  • Support for all KnowlegeOne internal teams during the development of a course;
  • Handle all support required from external clients;
  • Handle eConcordia Helpdesk (Kayako) email address by responding to students general inquiries;
  • Act as a point of contact for students who visit the office with inquiries.

Qualifications / Skills Required:

  • Proven team player and ability to work within a multidisciplinary team;
  • Good interpersonal, written and verbal communication skills;
  • Exceptional organization and time management skills;
  • Excellent customer service skills and ability to interact professionally with clients at all levels;
  • Ability to handle multiple projects simultaneously, meet tight deadlines and set priorities;
  • Strong attention to detail;
  • Proactive and able to work autonomously;
  • Problem-solving skills and research abilities;
  • Knowledge of e-learning development software: Captivate, Articulate, iSpring, etc. (an asset);
  • Proficiency in Microsoft Office Suite: Outlook, Word, PowerPoint, and Excel (intermediate).

Education:

  • DES or BAC Communications, Administration, Cinema or Multimedia or another pertinent field;
  • Concordia University Student (an asset).

Experience:

  • Minimum of 2 years of related experience in customer services or multimedia production;
  • Knowledge of online courses (an asset);
  • TA for eConcordia courses (an asset).

Language:

  • Bilingual – French and English.
Submit Your Application

Department: Project Delivery, Integration

Reports to: Integration Manager Date Reviewed: January 2018

Job Summary:

The Interactive Developer is responsible for the production of online training. With the use of various e-learning authoring tools, the Interactive Developer makes the e-learning vision and strategy come to life through the creation and integration of digital material such as images, graphics, interactive components, games, and animations. The Interactive Developer is also responsible for implementing web pages, sites and performing updates to existing web sites.

Main Responsibilities / Duties:

  • Creates, adapts and edits digital elements (images, illustrations, logos, videos, interactive elements and animations);
  • Integrates content (images, text, sound, interactivity, videos) using various technologies and authoring tools;
  • Produces templates for digital elements and content presentation;
  • Researches and keeps abreast of new tools and trends in e-learning, web and graphic design and takes initiative to incorporate them;
  • Participates in the development and maintenance of procedures, guidelines, and templates;
  • Delivers material within the estimated time, follows production schedules and
    documents progress;
  • Reviews output for quality control purposes;
  • Provides assistance and input in all other aspects pertaining to proper functioning
    of the department;
  • Programs and integrates course interfaces into web pages using design patterns and
    best practices;
  • Resolves questions and issues regarding content integration.

Qualifications / Skills Required:

  • Creativity, innovation, problem-solving and research abilities;
  • Strong attention to detail;
  • Excellent organizational and time management skills, ability to meet tight deadlines;
  • Ability to handle multiple projects simultaneously;
  • Sharp sense of design, color, and form;
  • Team player and ability to work independently with minimum supervision;
  • Proficient in e-learning development authoring tools and technologies;
  • Good knowledge of web development techniques and delivery strategies (ex: responsive design);
  • Good knowledge of UX/UI principles and delivery for multiple devices and platforms;
  • Knowledge of e-learning standards (AICC, SCORM, xAPI) and systems (LMS);

Software Skills:

o Expert in

  • Adobe Photoshop & Illustrator;
  • Rapid e-learning software such as iSpring, Storyline 2/3, Captivate;
  • Animation tools (i.e: Animate , After Effects, Premiere);
  • MS PowerPoint.
  • Proficient in HTML integration (HTML/CSS), Javascript and the integration of
    acrobat technology;

o Good knowledge of MS Office and programming basics.

Education:

  • College degree (DEC) in design, digital art, or other pertinent field;
  • Web design/development degree or programming is an asset;
  • UX/UI certification is an asset.

Experience:

Minimum of 1-2 years of experience as a multimedia developer, digital graphic designer or —
web designer.

Language:

Bilingual (Intermediate level of English and French).

Submit Your Application

Department: Content & Story Boarding, Project Delivery
Reports to: Content Manager Date Reviewed: January 2018

Job summary:

The role of the Content Designer is to support the Content Strategist and content team in the development and updates of educational programs that, through the use of existing educational tactics, tools, and technical solutions, provide an engaging learning experience and achieve the expected learning outcomes.

The Content Designer acts as a content lead on small size initiatives, internal projects, or in the absence of the Content Strategist.

Main Responsibilities / Duties:

• Participates in project meetings to gain an understanding of the subject matter and course content requirements;
• Reviews educational content received from Content Strategist;
• Assists in researching content material as needed;
• Creates and produces storyboards detailing scripts, images, narrations, evaluations, and interactivity. This also includes production instructions, writing instructional and narrative text and segment and navigational sequencing;
• Contributes to finding creative ways to adapt the content to engage the learner;
• Assists in the review of storyboards to ensure that learning content is properly structured, sequenced, and maintains exceptional quality;
• Collaborates with designers for page layout, interactions, and visual design;
• Partners with the Content Strategist for content related operations;
• Performs content quality assurance review and testing throughout all stages of storyboard development to ensure that standards have been maintained;
• Assists in the execution of course content updates and changes as required;
• Participates in obtaining content copyrights and maintains content copyright library and archive;
• Delivers material within the estimated time, follow production schedule, and document progress throughout the project lifecycle;
• Provides assistance and input in all other aspects pertaining to proper functioning of the department;

Qualifications / Skills Required:

• Writing and copyediting skills;
• Exceptional interpersonal, written, and verbal communication skills
• Ability to interact professionally with customers as needed
• Strong attention to detail in order to ensure the quality of the product
• Proven team player and ability to work well within a multidisciplinary team
• Strong eye for design
• Ability to handle multiple projects simultaneously, meet tight deadlines, and set priorities
• Demonstrates proficiency with the Microsoft Office Suite
• General knowledge of e-learning, user experience and various LMS Rapid development tools

Education:

• Bachelors degree in Communications, Journalism, Education or other pertinent fields
• Experience in the eLearning industry

Experience:

• Minimum of 2 years of related experience required
• Strong understanding of the eLearning in content development and presentation

Language:

• Bilingual – French and English (Advanced level)

Submit Your Application

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Why work with us?

Health & Well-Being

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Health & Well-Being

– Medical, dental & vision and emergency travel insurance

– Health spending account

– Employee Assistance Program (EAP)

– Staff lounges around the office

– Maternity leave top-up payments

Life Insurance & Retirement

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Life Insurance & Retirement

– Life & long-term disability insurance

– Company-matched pension plan

Work-Life Balance

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Work-Life Balance

– Additional time off during the holidays and summer (at the discretion of the company)

– Flexible work schedules

– Handy downtown location across the street from a metro station

Professional Growth

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Professional Growth

– On-site language courses

– Reimbursement for training & development courses

– Association memberships

– Use of I.T. industry online self-improvement courses

Friendly and Comfortable Work Environment

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Friendly and Comfortable Work Environment

– Multicultural environment

– Free coffee, tea and water

– Team events and retreats

– Bi-monthly breakfast meetings

– Holiday season celebration

FAQ

Absolutely, if more than one job fits with your expectations and your interests, you can apply to all at once. However, we recommend you apply for the jobs that truly match your profile.

After the internal and external postings, we check all CVs. The external selected candidates are contacted by phone for a 15-minutes phone interview. This first contact with the candidate is mainly conducted through open-ended questions related to your professional background,  as well as general questions about yourself (location, salary expectations, availability for an interview, etc.). After passing the phone interview, the selected candidates get contacted for an in-person interview and, if required, a technical test. Upon passing the final interview, professional references may be requested and the job offer is finally presented to the selected candidate.

The recruitment process can be extended depending on the quantity of applications we receive. However, only selected candidates will be notified. Please be aware that if we do not see a suitable match between your qualifications and our open positions, we will keep your information on file in the event of future positions becoming available.

Yes, if you want to do a spontaneous candidacy, please send us your resume at HR@knowledgeone.ca or apply through our website.

Sure, here are just a few tips:

Pay attention to your resume:

  • This is the first presentation of yourself that we will see, so please try to have it as updated as possible,
  • Keep it short! Highlight your achievements and align your skills and experience with the job description,
  • Tell us about your previous work experience: years, function, background.

We work in the learning business, so learn about us!

  • Do your search about our mission, vision & values. Do they match with yours?
  • All question during the recruitment process are welcomed so think about things you would like to ask us!

Have fun and good luck!

  • We are a fun and diverse team, so put your best smile forward and let’s meet!