Operations training is one of our specialties!
When the unexpected arises in the control room or on the production floor, knowing what to do can make the difference between a barely noticeable glitch and a bad day.
As a top provider of Operations Management Training solutions, we aim to develop precisely the kind of judgment that makes the difference between these two highly contrasting outcomes.
To this end, we develop custom operations management training solutions and strategies based on the best training tools and technologies available today.
Operations training solely concerns production activities, therefore it excludes HR, administration, financial management, etc. It mainly involves two types of human resources, with different roles and responsibilities:
- Field personnel on the production floor
- Control room operators
This is not a question of knowledge, but rather of know-how. Of judgement. In other words, it stems from experience that one usually gains after years of working a particular machine or running the control room.
This is why we highly recommend simulation training as a major learning tool.
Training Field Operators
Basic training for field operators focuses on the processes they monitor and the activities they carry out on a regular basis, e.g. doing the rounds and controlling the local parameters that are not transmitted to the operations room – temperatures, pressures, eventual leakages, etc.It also includes verifying extinguishers and emergency sprinklers, checking oil levels in pumps, and carrying out preventive maintenance. All these tasks require periodic training. But before we even begin this type of training (e.g. for a new operator), we need to step back and provide background information about the main equipment, main processes, quality standards, and health and security guidelines.
Training Control Room Operators
Control room activities involve monitoring, troubleshooting and optimizing the production process through monitor displays from a computer-based solution that receives input from a large number of sensors connected to the production line (temperatures, pressures, outputs, etc.).Operational activities are programmed to flow at a certain rhythm and any indication that certain values are straying from this norm is a potential indicator of a problem to be solved. The worst-case scenario, of course, is stopping the entire production line because the problem cannot be corrected in operational mode.The control room operator must therefore monitor operational activity and take any necessary action to prevent down time as much as possible.In other words, the operator’s judgment is key: some may be too trigger-happy, especially when less experienced; others, on the other hand, may fail to react to a real problem. Some may not even see the problem.
All this strongly depends on the control room operator’s experience and understanding of the processes at hand.
KnowledgeOne Operations Training includes:
Instructing learners on how the factory operates: what the various screens mean, which functionalities are shown, which trends one should monitor closely, when and how to adjust the parameters, etc. It could also involve performing regular maintenance tasks while the operations are running.
Showing them how to manage situations where indicators show that some values are straying from their normal range. Either these divergences are benign or they pose a potential threat or danger. Learners must be able to assess the risk factor and decide if an action is required, and if so, which one, etc.
Certain chemical reactions, for example, can take hours before something happens, so there may be time to call up a supervisor and consult. But in certain cases action is required much more quickly.
So depending on one's experience, one will take decisions more or less rapidly, and these decisions will be more or less well advised.
Shrewd decision-making, however, depends on the tacit knowledge one has developed through being exposed to a whole range of situations.
At KnowledgeOne, the best ways we have found to accelerate the development of tacit knowledge is either through knowledge transfer or through learning simulators that faithfully reproduce a specific environment, for example the actual chemical and mechanical behaviour of a specific factory.
What sets us apart
There are many providers of learning solutions, but not that many know industrial processes well enough to offer effective e-learning training solutions for operations.
KnowledgeOne combines the industrial expertise and the learning methodology and know-how to develop the required skills through effective learning and training solutions.
Contact us to find out about our operations training solutions.