When we design and deploy a technical training program, we’re not just thinking about showing resources to operate certain types of equipment or understand certain types of processes: we’re concentrating on two main goals:
Imagine that you invest in an expensive piece of new machinery: Your only "insurance policy" that your investment will not only be safe but will also operate as designed is that those who use it have the right training and understand how to run it in various circumstances.
However, this generally means going beyond the user’s manual.
Why? Because most machinery providers do not supply detailed enough procedures on how to avoid down time, outages or catastrophes, in case of emergency situations, for example.
Also, they rarely provide instructions that pertain to specific contexts.
A well-trained operator needs to be able to analyze an unusual problem, step back – even in a stressful situation – and make the right decision at the right time. This is how emergencies and catastrophes are averted.
This is why decision-making is so important.
This is also why seasoned operators are so valuable: they know by instinct how to react, even in emergency situations. This subtle, tacit knowledge is extremely difficult to capture and transfer, and it is key to effective technical training. Yet you will never find it, of course, in the procedure manual!
We believe that two things make the difference: our people and our approach.
Are learners able to read and interpret operating instructions, e.g. a plumbing or wiring diagram? Do they understand what it means to have a certain pressure in a pipe or voltage in a wire?
Can they apply what they see on paper in real life, and for example act upon this information in a stressful situation?
Contact us to find out how we can help you with your technical training needs.