Looking for a new challenge? We are looking for an organized and autonomous candidate, demonstrating a high level of professionalism, to join our team for a one (1) year maternity leave replacement.

The Implementation and Course Coordinator is the main point of contact to the live courses and has an important role in ensuring efficiency and effectiveness in a memorable experience for Professors, Teaching Assistants and Students. The Implementation and Course Coordinator works closely with all KnowledgeOne internal stakeholders and Is a member of a multi-disciplinary course development team. The incumbent is in contact with the professors before, during and after the course delivery.

Main Responsibilities / Duties:

• Working in an agile team-centric environment, with a cross-functional team, to allow for a high-paced and iterative development and delivery process, the Implementation and Course Coordinator coordinates all Implementation before, during and after the semester
• Ensures that assigned courses run smoothly once the course is live and proactively derives solutions to improve the course’s operation;
• In its discipline, will collaborate with the lead to implement best practices into the project team;
• Creates a partnership with the client (Professor, TA’s or SME) and acts as the central point of contact for any issues relating to the administration of the course and responds to any requests coming from the client;
• Involved in the Development of the course from Analysis Phase, to Production, to Delivery;
• Handle day-to-day general Implementation and Support Services tasks;
• Integrate all received content in portal for the courses; Quizzes, Assignments, Discussion Board, Wiki;
• Set-up of required accounts for TA’s & Professors; eConcordia, Adobe Connect etc.;
• Prepare the smooth delivery of courses; Instructor Kit, Assisting the Professors and TA’s closely, QA Course Items etc.;
• Evaluate the semester and provide required feedback during Post-Mortem phase; extracts reports from JIRA;
• Ensure that all course instances are correct; course title, graphics (thumbnails & banners), textbook information etc.;
• Handle the course update phase; primary contact for update requests, integrate updates in JIRA, if required delegates to a Course Producer;
• Delivers required training to the administrators, instructors, and TAs of assigned courses on how to use the LMS platform to administer the course, Adobe Connect, wiki and discussion boards to ensure successful operation of the course;
• Ensure Training Center, Student Success Center, Training documents are up to date;
• Collaborate with Concordia & departments;
• Support to all KnowlegeOne internal teams during the development of a course;
• Handle all support required from external clients;
• Handle eConcordia Helpdesk (Kayako) email address by responding to students general inquiries;
• Act as a point of contact for students who visit the office with inquires.

You are the ideal candidate if you have the following qualifications / skills:

• Proven team player and ability to work within a multidisciplinary team;
• Good interpersonal, written and verbal communication skills;
• Exceptional organization and time management skills;
• Excellent customer service skills and ability to interact professionally with clients at all levels;
• Ability to handle multiple projects simultaneously, meet tight deadlines and set priorities;
• Strong attention to detail;
• Proactive and ability to work autonomously;
• Problem-solving skills and research abilities;
• Knowledge of e-learning development software: Captivate, Articulate, iSpring, etc. (an asset);
• Proficiency with Microsoft Office Suite: Outlook, Word, PowerPoint and Excel (intermediate).
• DES or BAC Communications, Administration, Cinema or Multimedia or another pertinent field;

• Concordia University Student (an asset).
• Minimum of 2 years of related experience in customer services or multimedia production;

• Knowledge of online courses (an asset);
• TA for eConcordia courses (an asset).

• Bilingual – French and English.

Why work with us?

• Flexible hours, 35 hours a week;
• Complete insurance plan;
• Employee Assistance Program (EAP);
• Dialogue Telehealth Virtual Service;
• Company-matched pension plan;
• Personal and sick day banks;
• Working from home for the moment and the office located downtown, across the street from Guy metro station when the deconfinement will be authorized,
• Dynamic and fun team stimulated by our company values : diversity, creativity, teamwork, work-life-balance and fun!

Come and join the team!

Ready for this new challenge? If you are the ideal candidate for the position, please send your CV and presentation letter at careers@knowledgeone.ca . Please note that only the pre-selected candidates will be called for the first step which is a telephone interview.

Looking for a new challenge? We are looking for an organized and autonomous candidate, demonstrating a high level of discretion, confidentiality and professionalism, to join our team for one (1) year with the possibility to extend the duration of employment.

Reporting to the Corporate Controller, the incumbent also supports the Finance department with day-to-day and monthly accounting operations. He/she provides a variety of technical and administrative support on all accounting functions and special projects on demand. He/she also provides administrative support to other departments if required.

Main Responsibilities / Duties:

• Creates, updates, and organizes all accounting, client, vendor records and archive files on an ongoing basis;
• Process the Visa statements dissemination to card holders, follow-ups, matches expenses to report, assure final approval, record expense in accounting software and filing;
• Process the e-book process for new titles between internal departments and external vendors through smart sheet process;
• Assist with account receivable collections, follow-up, record keeping in share-point and filing;
• Generate invoice billing signaled by the commercial division in association to contracts;
• Prepare deposits and file electronically and physically;
• Assist with account payable by coding and entering invoice as required;
• Collects and verifies expense reports reimbursement of employees, enter the expenses into the accounting system and make sure that the payments are issued according to the internal processes;
• Organize and assemble financial reporting packages;
• Prepare small amount accounting journal entries;
• Provide administrative support for audits;
• Prepare reports as required from various systems (Desjardins, Moneris,etc.);
• Provides administrative support on all other accounting functions and special projects on demand.

You are the ideal candidate if:

• You demonstrates a high level of discretion, confidentiality and professionalism;
• You have the ability to handle multiple tasks simultaneously and work independently with minimal supervision;
• You are resourceful, dependable and takes initiative;
• You are flexible and adaptable;
• You have strong attention to details;
• You possess problem solving and research abilities;
• You are a quick thinker and able to keep an overview of different processes and tasks;
• You are strongly client oriented, conveying a friendly and respectful demeanor;
• You have excellent organizational and time management skills;
• You have excellent professional communication skills and ability to compose correspondence in both English and French;
• You have proficiency with Quickbooks (an asset);
• You have excellent knowledge of Microsoft applications (Outlook, Excel, Word and PowerPoint);

• You possess a post-secondary degree in a pertinent field (i.e. Accounting) in addition to a minimum of 2 years of related experience;

• You have previous experience supporting a multidisciplinary team considered an asset;

• You are bilingual (Intermediate level).

Why work with us?

• Flexible hours, 35 hours a week;
• Complete insurance plan;
• Employee Assistance Program (EAP);
• Dialogue Telehealth Virtual Service;
• Company-matched pension plan;
• Personal and sick day banks;
• Working from home for the moment and the office located downtown, across the street from Guy metro station when the deconfinement will be authorized,
• Dynamic and fun team stimulated by our company values : diversity, creativity, teamwork, work-life-balance and fun!

Come and join the team!

Ready for this new challenge? If you are the ideal candidate for the position, please send your CV and presentation letter at careers@knowledgeone.ca . Please note that only the pre-selected candidates will be called for the first step which is a telephone interview.

Haven’t found a position that matches what you’re looking for? Send us your resume at careers@knowledgeone.ca and you will be considered once the next opportunity arises.

Absolutely, if more than one job fits with your expectations and your interests, you can apply to all at once. However, we recommend you apply for the jobs that truly match your profile.

After the internal and external postings, we check all CVs. The external selected candidates are contacted by phone for a 15-minutes phone interview. This first contact with the candidate is mainly conducted through open-ended questions related to your professional background,  as well as general questions about yourself (location, salary expectations, availability for an interview, etc.). After passing the phone interview, the selected candidates get contacted for an in-person interview and, if required, a technical test. Upon passing the final interview, professional references may be requested and the job offer is finally presented to the selected candidate.

The recruitment process can be extended depending on the quantity of applications we receive. However, only selected candidates will be notified. Please be aware that if we do not see a suitable match between your qualifications and our open positions, we will keep your information on file in the event of future positions becoming available.

Yes, if you want to do a spontaneous candidacy, please send us your resume at HR@knowledgeone.ca or apply through our website.

Sure, here are just a few tips:

Pay attention to your resume:

• This is the first presentation of yourself that we will see, so please try to have it as updated as possible,
• Keep it short! Highlight your achievements and align your skills and experience with the job description,
• Tell us about your previous work experience: years, function, background.

We work in the learning business, so learn about us!

• Do your search about our mission, vision & values. Do they match with yours?
• All question during the recruitment process are welcomed so think about things you would like to ask us!

Have fun and good luck!

• We are a fun and diverse team, so put your best smile forward and let’s meet!