Open Positions
Job Summary:
The Graphic Designer is responsible for the creation and revision of digital material of online courses and other related projects. This includes digital instructional materials, interactive components, games, animations and simulations.
He/she is also responsible for integrating and optimizing content for delivery on various eLearning authoring platforms or web environments.
Main Responsibilities / Duties:
- Defines the graphical & visual ideas for desired goals or the online course;
- Create, manipulate, and edit visual elements to be used in e-learning courses and company web sites, including photographs, illustrations, mock-ups, logos, and interactive animations;
- Provide assistance and creative input with new or ongoing multimedia projects;
- Research and keep abreast of new tools and trends in the web and graphic design industry;
- Participates in the development and maintenance of procedures, guidelines and templates;
- Integrate content using various technologies and tools;
- Deliver material within the estimated time, follows production schedule and document progress;
- Provide assistance and input in all other aspects pertaining to the proper functioning of the department;
- Develops graphical concept, styles cape using visual/graphic design best practice;
- Acts as an advisor on visual good practice, visual explanation, visual schemas, models, combining text and images for an effective learning process.
Qualifications / Skills Required:
- Creativity, innovation;
- Strong attention to detail;
- Excellent organizational and time management skills. Ability to meet tight deadlines;
- Ability to handle multiple projects simultaneously;
- Sharp sense of color and form;
- Ability to work independently with minimum supervision;
- Team player;
- Ability to assess, evaluate, plan and organize work;
- Problem-solving and research abilities;
- Proficient in e-learning development tools and technologies;
- Good knowledge of web development techniques and delivery strategies (ex: responsive);
- Good knowledge of UX/UI principles and delivery for multiple devices;
- Software Skills:
-
- Expert in Adobe Photoshop & Illustrator
- Proficient with animation tools
- Expert in Microsoft PowerPoint
- Good knowledge of Microsoft Office Suite: Outlook, Word and Excel
Assets
- Knowledge of e-learning standards (AICC, SCORM, xAPI) and systems (LMS);
- Knowledge of Rapid e-learning software such as Storyline, Rise, etc.);
- Knowledge of software such as Adobe Dreamweaver or equivalent;
- Knowledge of animation tools;
- Knowledge of integration of acrobat technology;
- Experience in creating 3D images with specialized software;
- Experience in Vyond/Powtoons animations.
Education:
- College degree (DEC) in design, digital art, or other pertinent field
- Web design/development degree is an asset
Experience:
- Minimum of 5 years of experience as a digital graphic designer
Language:
- Bilingual (French & English)
* Please provide a link to your portfolio on the CV or presentation letter. Only candidates with portfolio links will be qualified*
To apply, send us an email at careers@knowledgeone.ca
Job Summary:
As a member of the KnowledgeOne Implementation and Support Services (ISS) discipline, the Implementation and Course Coordinator (ICC) is the main point of contact for eConcordia online courses. The ICC has an important role in ensuring the efficiency and effectiveness of eConcordia online courses while creating a memorable learning experience for Students and a memorable teaching experience for the Teaching Team (Instructors, Professors, Teaching Assistants, etc.). The Implementation and Course Coordinator is in contact with and supports the Teaching Team before, during and after course production and delivery. The incumbent works closely with all KnowledgeOne internal stakeholders and is a member of a multi-disciplinary course development team.
Main Responsibilities / Duties:
- Actively involved in all online course Development phases (Analysis, Production, Delivery, Support, and Continuous Improvement), and coordinates all online course Implementation tasks before, during and after the academic semester;
- Integrates certain course content items received from the Teaching Team into course Learning Management System (in-house eConcordia LMS or Moodle LMS) – including but not limited to Quizzes, Assignments, Wiki and Discussion Board content, etc.;
- Ensures the accuracy of all course instances and all course items in the LMS (e.g., course title, graphics, textbook information, dates, accommodations, etc.);
- Creates and fosters a partnership with the Teaching Team (Instructors, Professors, TAs, etc.) and Subject Matter Experts (SMEs) acting as the central point of contact for any issues relating to course administration;
- Creates and configures required Teaching Team accounts on course LMS and on third-party systems (e.g., Adobe Connect etc.);
- Delivers necessary training to Teaching Team and course administrators to ensure successful operation of the course (e.g., administration tasks in the course LMS, running Adobe Connect sessions, mediating course wikis and discussion boards, etc.);
- Prepares resources and provides support to the Teaching Team for the smooth delivery of eConcordia online courses at the start of each semester;
- Ensures assigned courses operate smoothly while running online, and proactively initiates solutions to improve the course’s overall operation;
- Manages eConcordia student Helpdesk requests received via email or the ISS ticketing system (Zendesk);
- Participates in live student chat support channeled into Zendesk chat from eConcordia’s AI chatbot “EC Ami”;
- Handles general day-to-day Implementation and Support Services discipline tasks, and collaborates with the ISS Team Lead to implement best practices for the discipline;
- Regularly verifies that the Training Center and Student Success Center training documents are up to date;
- Handles course improvement requests as the primary contact for course updates by integrating approved updates into the course LMS or, if required, by delegating update requests to the Course Producer, and records activity in the JIRA bug tracking system;
- Leads Implementation phases of the KnowledgeOne Lessons Learned process, including setting up and managing any necessary data-gathering tools (e.g., course surveys);
- Collaborates with certain Concordia University entities and departments as needed;
- Is occasionally available on weekends during peak periods (i.e., midterms, final exams) to support online eConcordia assessments and exams as necessary
Qualifications / Skills Required:
- Excellent customer service skills and strong ability to interact professionally with clients;
- Ability to handle multiple projects simultaneously, meet tight deadlines, and set priorities;
- Proven team player and ability to work within a multidisciplinary team;
- Excellent interpersonal, written and verbal communication skills;
- Exceptional organization and time management skills with strong attention to detail;
- Proactive mindset and ability to work autonomously;
- Strong problem-solving skills;
- Proficiency in Microsoft Office Suite: Outlook, Word, PowerPoint, Excel, and MS Forms (intermediate);
- Familiarity with Moodle learning management system (basic-intermediate) an asset;
- Experience using Zendesk or other customer ticketing system an asset;
- Experience using JIRA or other bug-tracking system an asset;
- Knowledge of e-learning development software an asset (e.g., Captivate, Articulate, iSpring, etc.)
Education:
- Diploma of College Studies (DCS) or bachelor’s degree in Communications, Administration, Multimedia, or another pertinent field;
- Concordia University Student an asset;
Experience:
- Minimum of two (2) years’ experience in customer service or related field;
- Experience giving trainings an asset;
- Knowledge of online courses an asset;
- Teaching Assistant (TA) experience for eConcordia courses an asset
Language:
- Bilingual – French and English (intermediate)
Our Benefits:
- Flexible hours, 35 hours a week
- Complete insurance plan
- Employee Assistance Program (EAP)
- Dialogue Telehealth Virtual Service
- Company-matched pension plan
- Personal and sick day banks
- Dynamic and fun team
- Possibility of teleworking
If you are interested in joining the team, send us your CV at careers@knowledgeone.ca
Spontaneous Application
Haven’t found a position that matches what you’re looking for? Send us your resume at careers@knowledgeone.ca and you will be considered once the next opportunity arises.
The use of the masculine gender in our open positions includes the feminine and is employed solely to facilitate reading.
Why work with us?
HEALTH & WELL-BEING
- Medical, dental & vision and emergency travel insurance
- Health spending account
- Employee Assistance Program (EAP)
- Staff lounges around the office
- Maternity leave top-up payments
Spontaneous Application
Haven’t found a position that matches what you’re looking for? Send us your resume at careers@knowledgeone.ca and you will be considered once the next opportunity arises.
The use of the masculine gender in our open positions includes the feminine and is employed solely to facilitate reading.
Why work with us?
HEALTH & WELL-BEING
- Medical, dental & vision and emergency travel insurance
- Health spending account
- Employee Assistance Program (EAP)
- Staff lounges around the office
- Maternity leave top-up payments
LIFE INSURANCE & RETIREMENT
- Life & long-term disability insurance
- Company-matched pension plan
WORK-LIFE BALANCE
- Additional time off during the holidays and summer (at the discretion of the company)
- Flexible work schedules
- Handy downtown location across the street from a metro station
- Remote working options
LIFE INSURANCE & RETIREMENT
- Life & long-term disability insurance
- Company-matched pension plan
WORK-LIFE BALANCE
- Additional time off during the holidays and summer (at the discretion of the company)
- Flexible work schedules
- Handy downtown location across the street from a metro station
- Remote working options
PROFESSIONAL GROWTH
- Reimbursement for training & development courses
- Association memberships
- Use of I.T. industry online self-improvement courses
FRIENDLY AND COMFORTABLE WORK ENVIRONMENT
- Multicultural environment
- Free coffee, tea, and water
- Team events and retreats
- Holiday season celebration
PROFESSIONAL GROWTH
- Reimbursement for training & development courses
- Association memberships
- Use of I.T. industry online self-improvement courses
FRIENDLY AND COMFORTABLE WORK ENVIRONMENT
- Multicultural environment
- Free coffee, tea, and water
- Team events and retreats
- Holiday season celebration
FAQ
Absolutely, if more than one job fits with your expectations and your interests, you can apply to all at once. However, we recommend you apply for the jobs that truly match your profile.
After the internal and external postings, we check all CVs. The external selected candidates are contacted by phone for a 15-minutes phone interview. This first contact with the candidate is mainly conducted through open-ended questions related to your professional background, as well as general questions about yourself (location, salary expectations, availability for an interview, etc.). After passing the phone interview, the selected candidates get contacted for an in-person interview and, if required, a technical test. Upon passing the final interview, professional references may be requested and the job offer is finally presented to the selected candidate.
The recruitment process can be extended depending on the number of applications we receive. However, only selected candidates will be notified. Please be aware that if we do not see a suitable match between your qualifications and our open positions, we will keep your information on file in the event of future positions becoming available.
Yes, if you want to do a spontaneous candidacy, please send us your resume at careers@knowledgeone.ca
Sure, here are just a few tips:
Pay attention to your resume:
- This is the first presentation of yourself that we will see, so please try to have it as updated as possible,
- Keep it short! Highlight your achievements and align your skills and experience with the job description,
- Tell us about your previous work experience: years, function, background.
We work in the learning business, so learn about us!
- Do your search about our mission, vision & values. Do they match with yours?
- All questions during the recruitment process are welcomed so think about things you would like to ask us!
Have fun and good luck!
- We are a fun and diverse team, so put your best smile forward and let’s meet!
FAQ
Absolutely, if more than one job fits with your expectations and your interests, you can apply to all at once. However, we recommend you apply for the jobs that truly match your profile.
After the internal and external postings, we check all CVs. The external selected candidates are contacted by phone for a 15-minutes phone interview. This first contact with the candidate is mainly conducted through open-ended questions related to your professional background, as well as general questions about yourself (location, salary expectations, availability for an interview, etc.). After passing the phone interview, the selected candidates get contacted for an in-person interview and, if required, a technical test. Upon passing the final interview, professional references may be requested and the job offer is finally presented to the selected candidate.
The recruitment process can be extended depending on the number of applications we receive. However, only selected candidates will be notified. Please be aware that if we do not see a suitable match between your qualifications and our open positions, we will keep your information on file in the event of future positions becoming available.
Yes, if you want to do a spontaneous candidacy, please send us your resume at careers@knowledgeone.ca
Sure, here are just a few tips:
Pay attention to your resume:
- This is the first presentation of yourself that we will see, so please try to have it as updated as possible,
- Keep it short! Highlight your achievements and align your skills and experience with the job description,
- Tell us about your previous work experience: years, function, background.
We work in the learning business, so learn about us!
- Do your search about our mission, vision & values. Do they match with yours?
- All questions during the recruitment process are welcomed so think about things you would like to ask us!
Have fun and good luck!
- We are a fun and diverse team, so put your best smile forward and let’s meet!