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Open Positions

Department: Business Development

Reports to: Chief Commercial Officer               Date Reviewed: Sept 2019

Status: Temporary (1-year contract)

Job Summary:

Reporting to the Chief Commercial Officer, the Sales Advisor is responsible for generating new business within the commercial e-learning market. In conjunction with the CCO, the incumbent is responsible for identifying new sources of business and developing relationships with a network of key contacts and executive decision-makers at prospect companies to be able to identify and close new business for an e-learning product developed in conjunction with Ubisoft.

We are looking for a dynamic, resourceful and autonomous candidate, who is passionate about the e-learning industry, to join our team for one (1) year with possibility to extend the duration of employment.

Main Responsibilities / Duties:

  • Identify, develop and close business opportunities which KnowledgeOne can successfully and profitably execute;
  • Achieve yearly sales targets as defined in the yearly strategic plan;
  • Follow the entire sales process from start to finish including sales potential research, message conception, cold calls and in-person visits and presentations to prospective customers, up to proposal drafting, negotiation and contract closure;
  • Stay in tune with market trends and competitive activity and adjust action plans in accordance;
  • Increase business volume by developing new business and grow existing client base;
  • Responsible for identifying client’s needs and provide solutions as well as write clear and effective business proposals for current and prospective customers;
  • Ensure high quality customer service and efficient, professional response times;
  • Answer to customer requests and questions. This includes replying to online requests as well as fielding general inquiries over the telephone;
  • Collaborate with internal stakeholder teams to analyze, mitigate and resolve product issues.

Qualifications / Skills Required:

  • Excellent verbal and written communication skills as well as presentation ability;
  • Strong negotiation skills;
  • Demonstrates organizational, problem–solving and decision-making skills coupled with the ability to establish and respond to priorities in a fast-paced results-oriented environment;
  • Ability to multi-task, understand and synthesize various points of view and complex issues;
  • Strong interpersonal skills and ability to initiate and foster relationships;
  • Other skills: knowledge management, coaching, influencing, decision-making and critical thinking, leadership and planning (tactical and strategic).

Education:

  • Bachelor’s degree in Marketing, Communications, Business or other pertinent field.

Experience:

  • Minimum of 2 years of experience in a business development and/or sales role;
  • Familiarity with e-learning and training best practices (strong asset);

Language:

  • Bilingual (Advanced level).

Our Benefits

  • Flexible hours, 35 hours a week
  • Complete insurance plan
  • Employee Assistance Program (EAP)
  • Company-matched pension plan
  • Personal and sick day banks
  • Dynamic and fun team
  • Office located downtown, across the street from Concordia Metro station, with on-site staff lounges
  • And much more…

Send us your CV and cover letter by email to careers@knowledgeone.ca

Job Summary:

The Director, Course Development is responsible for managing the team which delivers the online credited courses for the academic division, The Director, Course Development relies on their excellent organizational, communication, problem-solving, and leadership skills to coordinate multidisciplinary teams and 3d party partners to ensure that courses are completed on time, on budget, within scope, and above all, to the expected quality.

The Director, Course Development acts as a catalyst and ambassador of the new K1 culture. We are looking for a candidate to join our team for two (2) years with possibility to extend the duration of employment.

Main Responsibilities / Duties:

  • Create an environment oriented to trust, open communication, creative thinking, solution oriented and cohesive multidisciplinary team effort;
  • Implement an agile methodology in the course development process;
  • Lead the course production team and govern the production process in order to ensure the highest-degree of quality and efficiency;
  • Design a workflow that allows the course production team to work efficiently and effectively;
  • Lead and support the design of an online resource management tool that enables ease of resource allocation to projects and tasks;
  • Prioritize resources and tasks to meet deadlines and expectations;
  • Manage a team of approximately 25 employees in collaboration with the discipline leads and course producers;
  • In collaboration with the HR service, is responsible for staffing activities including the recruitment and onboarding of team members;
  • Help develop team members (including performance appraisals);
  • Responsible for constantly updating and enforcing the course development workflow and improve organizational processes in order to improve quality, productivity and efficiency;
  • Estimates the cost, schedule and resource requirements for the successful completion of each course;
  • Develop and manages 3rd party partners and vendor relationships as necessary (selection, work assignment, etc. )
  • Supervise the delegation of tasks, the approval of work completed, and the evaluation of performance;
  • Serve as main liaison between the course development teams and internal stakeholders such has any shared operations to obtain necessary resources to support the team’s requirements;
  • Assess and evaluate all potential eLearning projects and provide development plans and production projections;
  • Evaluate and research new technologies and trends in the industry;
  • Be involved in the planning of the course pipeline development.

Qualifications / Skills Required:

  • Excellent verbal, written, interpersonal and presentation skills;
  • Excellent comprehension of best practices and trends in online learning;
  • Knowledge of learning and design theories and their uses in instructional contexts;
  • Familiarity with -industry standard tools and strategies appropriate for online instruction;
  • Proven ability to lead by example and to foster training/educational collaborative relationships;
  • Ability to establish and respond to priorities in a fast-paced and results-oriented environment;
  • Proven ability to lead projects and to manage team members;
  • Exhibits an ability to identify potential conflicts and is proactive in creating an environment that fosters cooperation and project completion;
  • Ability to, to meet tight deadlines and to set priorities in a fast-paced and results-oriented environment;
  • Excellent problem-solving and research abilities;
  • Software skills
    • Rapid e-learning development software: Articulate Suite, Storyline, etc.
  • Other skills: knowledge management, coaching, influencing, decision making and critical thinking, leadership, planning (tactical and strategic)

Education:

  • Bachelor’s degree in any pertinent field.

Experience:

  • Experience in team building and leading a multi-disciplinary team in an agile framework;
  • Minimum of 7 years of experience managing learning solution projects;
  • Experience working in an eLearning, training, multimedia, software development, or similar field.

Language:

  • Bilingual (advanced level)

Our Benefits

  • Flexible hours, 35 hours a week
  • Complete insurance plan
  • Employee Assistance Program (EAP)
  • Dialogue Telehealth Virtual Service
  • Company-matched pension plan
  • Personal and sick day banks
  • Dynamic and fun team
  • Office located downtown, across the street from Concordia Metro station, with on-site staff lounges
  • And much more…

Send us your CV and cover letter by email to careers@knowledgeone.ca

Department: Human Resources

Reports to: Human Resources Director

Job Summary:

The Human Resources Coordinator plays a key role in administering payroll on a bi-weekly basis in addition to supporting the HR department in various HR responsibilities and projects. The HR Coordinator provides continuous guidance and support to employees by writing and transmitting communication to the Office and responding to queries in a timely manner.

We are currently seeking a dynamic HR Coordinator to join our team as part of a maternity leave replacement for a period of 13 months, from January 2020 to February 2021. Reporting to the Human Resources Director, he/she will play a key role in supporting the HR function with the day-to-day administrative tasks.

Main Responsibilities / Duties:

Payroll Administration

  • Prepare and submit payroll on a bi-weekly basis for approximately 80 employees;
  • Ensure all data entries pertaining to Payroll such as bonus pay, retro pay, special payments, year to date adjustments, taxable benefit entry, termination, issuing records of employment, etc.
  • Collaborate and coordinate with managers and employees to ensure timesheets are completed accurately in a timely manner.
  • Complete full the year-end cycle including end of year adjustments, tax slip verification and submission, year-end form submission and payments, etc.
  • Ensure compliance with Payroll Federal and Provincial laws in addition to the Labour law;
  • Communicate payroll information, processes and follow-ups to the office on a regular basis.
  • Generate payroll reports, on a bi-weekly, monthly and quarterly basis, and complete conciliations and verification to ensure that the data of each payroll balances.
  • Maintain the payroll and HRIS system by updating employee and company information.

Human Resources Responsibilities

  • Responsible for the administration of employee group benefits (insurance and pension plan) including enrolments, terminations, etc.;
  • Actively administer leave of absence procedures (sick leave, maternity/paternity leave, disability and work injury) in addition to providing guidance and support to employees on leave;
  • Participate in recruitment and selection activities including but not limited to, updating and translating job descriptions, posting and manage job openings, conduct preliminary screening, schedule interviews, prepare and negotiate job offers, prepare new hire kits, etc.;
  • Responsible for the onboarding and integration of new employees in addition to collaborating with management in the On the Job Training process for new hires;
  • Conduct Exit interviews upon end of employment to collect feedback on employee experience;
  • Research and coordinate training activities for employees, tracks and compiles training data (1% law);
  • Meet with employees and their manager to renew employment contracts.
  • Collaborate with the Social Committee (Fun Squad) in planning and organizing social activities which promote a positive culture and strong employee engagement;
  • Compose internal communication material and update the employee intranet as required;
  • Maintain and update physical and electronic personnel files, employee lists and directories and other employees related records with up-to-date information;
  • Support the HR Director within all areas of Human Resources on projects, activities and development of new programs as assigned or other HR related tasks;
  • Act as a resource person to employees for questions relating to policies, payroll and benefits.

Qualifications / Skills Required:

  • Customer service oriented;
  • Excellent professional written communication skills and ability to compose correspondence in both languages;
  • Strong knowledge of Microsoft applications (Outlook, Word, Excel and PowerPoint), including advanced level of Excel skills.
  • Ability to handle multiple tasks simultaneously, work independently with minimal supervision and resourceful;
  • Flexible and adaptable to changing timelines and priorities;
  • Demonstrates a high level of discretion and confidentiality to handle sensitive information;
  • Meticulous attention to detail;
  • Excellent organizational and time management skills.

Education:

  • Bachelor’s degree in Human Resources or Administration;

Experience:

  • Minimum of 3-5 years of experience in human resources;
  • Minimum of 2 years of experience in payroll processing and basic payroll knowledge;
  • General knowledge of Quebec labour standards;
  • Experience with various HR systems such as HRIS, payroll systems, timesheets, etc.

Language:

  • Perfectly bilingual in English and French.

Our Benefits

  • Flexible hours, 35 hours a week
  • Complete insurance plan
  • Employee Assistance Program (EAP)
  • Dialogue Telehealth Virtual Service
  • Company-matched pension plan
  • Personal and sick day banks
  • Dynamic and fun team
  • Office located downtown, across the street from Concordia Metro station, with on-site staff lounges
  • And much more…

Send us your CV and cover letter by email to careers@knowledgeone.ca

Haven’t found a position that matches what you’re looking for? Send us your resume at careers@knowledgeone.ca and you will be considered once the next opportunity arises.

The use of the masculine gender in our open positions includes the feminine and is employed solely to facilitate reading.

Why work with us?

Health & Well-Being

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Health & Well-Being

– Medical, dental & vision and emergency travel insurance

– Health spending account

– Employee Assistance Program (EAP)

– Staff lounges around the office

– Maternity leave top-up payments

Life Insurance & Retirement

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Life Insurance & Retirement

– Life & long-term disability insurance

– Company-matched pension plan

Work-Life Balance

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Work-Life Balance

– Additional time off during the holidays and summer (at the discretion of the company)

– Flexible work schedules

– Handy downtown location across the street from a metro station

Professional Growth

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Professional Growth

– Reimbursement for training & development courses

– Association memberships

– Use of I.T. industry online self-improvement courses

Friendly and Comfortable Work Environment

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Friendly and Comfortable Work Environment

– Multicultural environment

– Free coffee, tea, and water

– Team events and retreats

– Holiday season celebration

FAQ

Absolutely, if more than one job fits with your expectations and your interests, you can apply to all at once. However, we recommend you apply for the jobs that truly match your profile.

After the internal and external postings, we check all CVs. The external selected candidates are contacted by phone for a 15-minutes phone interview. This first contact with the candidate is mainly conducted through open-ended questions related to your professional background,  as well as general questions about yourself (location, salary expectations, availability for an interview, etc.). After passing the phone interview, the selected candidates get contacted for an in-person interview and, if required, a technical test. Upon passing the final interview, professional references may be requested and the job offer is finally presented to the selected candidate.

The recruitment process can be extended depending on the quantity of applications we receive. However, only selected candidates will be notified. Please be aware that if we do not see a suitable match between your qualifications and our open positions, we will keep your information on file in the event of future positions becoming available.

Yes, if you want to do a spontaneous candidacy, please send us your resume at HR@knowledgeone.ca or apply through our website.

Sure, here are just a few tips:

Pay attention to your resume:

  • This is the first presentation of yourself that we will see, so please try to have it as updated as possible,
  • Keep it short! Highlight your achievements and align your skills and experience with the job description,
  • Tell us about your previous work experience: years, function, background.

We work in the learning business, so learn about us!

  • Do your search about our mission, vision & values. Do they match with yours?
  • All question during the recruitment process are welcomed so think about things you would like to ask us!

Have fun and good luck!

  • We are a fun and diverse team, so put your best smile forward and let’s meet!