Department: Business Development

Reports to: Chief Commercial Officer               Date Reviewed: Sept 2019

Status: Temporary (1-year contract)

Job Summary:

Reporting to the Chief Commercial Officer, the Sales Advisor is responsible for generating new business within the commercial e-learning market. In conjunction with the CCO, the incumbent is responsible for identifying new sources of business and developing relationships with a network of key contacts and executive decision-makers at prospect companies to be able to identify and close new business.

We are looking for a dynamic, resourceful and autonomous candidate, who is passionate about the e-learning industry, to join our team for one (1) year with possibility to extend the duration of employment.

Main Responsibilities / Duties:

• Identify, develop and close business opportunities which KnowledgeOne can successfully and profitably execute;
• Achieve yearly sales targets as defined in the yearly strategic plan;
• Follow the entire sales process from start to finish including sales potential research, message conception, cold calls and in-person visits and presentations to prospective customers, up to proposal drafting, negotiation and contract closure;
• Stay in tune with market trends and competitive activity and adjust action plans in accordance;
• Increase business volume by developing new business and grow existing client base;
• Responsible for identifying client’s needs and provide solutions as well as write clear and effective business proposals for current and prospective customers;
• Ensure high quality customer service and efficient, professional response times;
• Answer to customer requests and questions. This includes replying to online requests as well as fielding general inquiries over the telephone;
• Collaborate with internal stakeholder teams to analyze, mitigate and resolve product issues.

Qualifications / Skills Required:

• Excellent verbal and written communication skills as well as presentation ability;
• Strong negotiation skills;
• Demonstrates organizational, problem–solving and decision-making skills coupled with the ability to establish and respond to priorities in a fast-paced results-oriented environment;
• Ability to multi-task, understand and synthesize various points of view and complex issues;
• Strong interpersonal skills and ability to initiate and foster relationships;
• Other skills: knowledge management, coaching, influencing, decision-making and critical thinking, leadership and planning (tactical and strategic).

Education:

• Bachelor’s degree in Marketing, Communications, Business or other pertinent field.

Experience:

• Minimum of 2 years of experience in a business development and/or sales role;
• Familiarity with e-learning and training best practices (strong asset);

Language:

• Bilingual (Advanced level).

Our Benefits

• Flexible hours, 35 hours a week
• Complete insurance plan
• Employee Assistance Program (EAP)
• Company-matched pension plan
• Personal and sick day banks
• Dynamic and fun team
• Office located downtown, across the street from Concordia Metro station, with on-site staff lounges
• And much more…

Department: Project Delivery

Reports to: VP of Project Delivery

Status: Temporary (1-year contract)

Job Summary:

The Project Manager oversees the development and delivery of assigned projects to ensure that the scope and direction of each project is on schedule. The Project Manager monitors the project schedule and ensures that all risks are mitigated and resolved. Within the production phase, he/she acts as the primary liaison between the client, the sales team and the business units involved in product development and ensures that appropriate information is communicated among all key stakeholders for the success of the project development and delivery. The Project Manager is accountable for the project’s success.

We are looking for a dynamic, organized and autonomous candidate, who is passionate about the e-learning industry, to join our team for one (1) year with possibility to extend the duration of employment.

Main Responsibilities / Duties:

• Collaborates with the sales team to understand client specifications, delivery schedules and service level agreements to ensure successful product delivery;
• Leads theproject kick-offmeetings (internal and with clients) and all internal project contributors;
• Acts as the owner of the process of assigned projects across all phases (initiation, planning, executing and closing) using project management methodologies and internal processes;
• Manages the project schedule to ensure on-time and on-budget project delivery and monitors the project’s development to ensure compliance with the established timeline, budget and degree of expected quality;
• Establishes and maintainsa personalized relationshipwith customers,punctuated withan excellent level ofcommunication;
• Collaborates with key stakeholders to determine, monitor and review project economics including costs, operational budgets, staffing requirements and resources;
• Coordinates a multi-disciplinary team to achieve the success of the project development and delivery, while being accountable for the project’s success;
• Ensures that the deliverables’ quality honors the customer’s requests and is proactive in detecting problems and finding solutions;
• Ensures complianceof deliverables and gathers appropriate approvals and sign-offs from key stakeholders involved in project development and delivery;
• Assesses and monitors risks throughout the life-cycle of project development and negotiates with key stakeholders in times of conflict to ensure a mutually beneficial outcome;
• Communicates status of open projects to the sales team and key stakeholders including issues, change requests, deliverables, etc.;
• Conducts post-mortems with key stakeholders after project delivery to review areas of improvement and integrates action plan for a better product and project delivery;
• Contributes to the development andprocess improvement within the project delivery team;
• May be involved in all other project management related duties as needed

Qualifications / Skills required:

• Exceptional interpersonal, verbal and written communication skills
• Ability to interact professionally with customers at all levels
• Strong knowledge of project management principles, methodologies and practices
• Proven team player and ability to work well with others and lead a multi-disciplinary team
• Ability to multi-task and handle multiple projects in a dynamic and fast-paced environment

• Strong problem-solving abilities, negotiation and conflict resolution skills
• Strong attention to detail in order to ensure the quality of the product
• Expert knowledge of MS Project or other PM software (i.e. Workfront)
• Demonstrates proficiency with the Microsoft Office Suite

Education:

• Bachelor’s degree in Business, Administration, Marketing, Communications or other pertinent field
• PMP certification is an asset

Experience:

• Minimum of 5 years of experience in a project management role
• Experience in the eLearning industry
• Experience in an IT or Web development industry
• Strong understanding of back-end development and front-end features of e-learning projects

Language:

• Advanced level in both English and French languages, written and spoken.

Our Benefits

• Flexible hours, 35 hours a week
• Complete insurance plan
• Employee Assistance Program (EAP)
• Company-matched pension plan
• Personal and sick day banks
• Dynamic and fun team
• Office located downtown, across the street from Concordia Metro station, with on-site staff lounges
• And much more…

To apply, send us your resume and cover letter at careers@knowledgeone.ca

Department: Project Delivery

Reports to: Audio/Video & SFX Manager

Status: Temporary (6-month contract)

Job summary:

Participate in the different stages of audio and video production, from pre-production to post-production, for a variety of online courses. The media producer’s primary responsibility is to plan and produce audio and video material, direct necessary talent and crew, digitize and edit the material, and perform post-production tasks to optimize the output for the online environment.

We are looking for a dynamic and creative candidate, who is passionate about the e-learning industry, to join our team for six (6) months, from October 2019 to March 2020, on a part-time basis, from 25 to 30h a week.

Main Responsibilities / Duties:

Audio/Video Production

• Works in collaboration with stakeholders (e.g., project manager, content strategist, subject matter experts, clients) to produce a variety of audiovisual material
• Partner with the project manager for audio/video planning (timelines and milestone)
• Plans and directs video and audio recording sessions, including providing direction to the crew and talent
• Sets-up and operates audiovisual equipment such as digital cameras, lightboard, lighting kits, microphones, sound mixers, teleprompter and recorders
• Records, edits, and optimizes media using specialized audio/video editing software
• Produce video opening sequence, transitions and title cards
• Optimize on-location recording environments for quality audio and video results
• Review all stages of audio/video creation to ensure that quality standards and SOP have been followed
• Delivers material within the estimated time, follow production schedule and document progress throughout the project lifecycle
• Provide assistance and input in all other aspects pertaining to proper functioning of the department

Qualifications / Skills Required:

• Knowledge of digital cinematography, audio/video recording and compression
• Knowledge of 2D/3D video composition
• Familiarity with both standard video and HD environments
• Creativity, sharp sense of composition, color and form
• Working knowledge of the following programs:
  • Final Cut Pro and/or Adobe Premiere
  • Adobe Photoshop and Illustrator
  • Audacity (or other sound recording software)
  • Camtasia (or other screen recording software)
  • Adobe After effects (or other animation software)
  • Cinema 4D (or other animation software)
  • After Effects
• Knowledge of the Microsoft Office suite: Powerpoint, Word and Excel
• Ability to work in both a Windows and Apple-based environment is considered an asset
• Excellent organization, time management skills and Strong attention to detail
• Ability to handle multiple projects simultaneously and meet tight deadlines
• Team player, ability to assess, evaluate, plan and organize work
• Ability to work independently with minimum supervision

Education:

• College degree (DEC) in film studies, cinema, multimedia design, or other pertinent field.

Experience:

• Minimum of 3 years of related experience required
• Familiar with standard concepts, practices and procedures within his/her environment

Language:

• Bilingual

Our Benefits

• Flexible hours, 35 hours a week
• Possibility to work occasionally from home
• Dynamic and fun team
• Office located downtown, across the street from Concordia Metro station, with on-site staff lounges
• And much more…

To apply, send us your resume and cover letter at careers@knowledgeone.ca

Haven’t found a position that matches what you’re looking for? Send us your resume at careers@knowledgeone.ca and you will be considered once the next opportunity arises.

Absolutely, if more than one job fits with your expectations and your interests, you can apply to all at once. However, we recommend you apply for the jobs that truly match your profile.

After the internal and external postings, we check all CVs. The external selected candidates are contacted by phone for a 15-minutes phone interview. This first contact with the candidate is mainly conducted through open-ended questions related to your professional background,  as well as general questions about yourself (location, salary expectations, availability for an interview, etc.). After passing the phone interview, the selected candidates get contacted for an in-person interview and, if required, a technical test. Upon passing the final interview, professional references may be requested and the job offer is finally presented to the selected candidate.

The recruitment process can be extended depending on the quantity of applications we receive. However, only selected candidates will be notified. Please be aware that if we do not see a suitable match between your qualifications and our open positions, we will keep your information on file in the event of future positions becoming available.

Yes, if you want to do a spontaneous candidacy, please send us your resume at HR@knowledgeone.ca or apply through our website.

Sure, here are just a few tips:

Pay attention to your resume:

• This is the first presentation of yourself that we will see, so please try to have it as updated as possible,
• Keep it short! Highlight your achievements and align your skills and experience with the job description,
• Tell us about your previous work experience: years, function, background.

We work in the learning business, so learn about us!

• Do your search about our mission, vision & values. Do they match with yours?
• All question during the recruitment process are welcomed so think about things you would like to ask us!

Have fun and good luck!

• We are a fun and diverse team, so put your best smile forward and let’s meet!