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Open Positions

Job Summary:

The Learning Experience Designer (LxD) plays a key role in recommending solutions through the planning, designing and developing of the non-credited online courses. The incumbent works closely with the stakeholders, including, the Course Producer, the Interactive Developers and the Subject Matter Experts (SME) to create a memorable learning experience that meets customer’s needs, journey vision and objectives. The LxD works in an agile framework, with a cross-functional team, to allow for a high-paced and iterative development and delivery process.

We are looking for a dynamic candidate with organizational and analytical skills, who is passionate about the e-learning industry, to join our team for one (1) year with possibility to extend the duration of employment.

Main Responsibilities / Duties:

  • Provide training to the Subject Matter Expert on the course content development cycle and the Subject Matter Expert’s role in the development of the eLearning course;
  • In collaboration with the Subject Matter Expert, structure the content materials provided for self-directed eLearning consumption:
    • Create, curate and update engaging digital and physical content (video, articles, internal experts, etc.) to assess project scope;
    • Conduct design analysis, scope project outcomes and analyze expectations of the target audiences;
    • Create a detailed design structure that defines performance outcomes and learning objectives, describes activities and assessment strategy;
    • Working in an agile team- centric environment, with a cross-functional team, to allow for a high-paced and iterative development and delivery process.
  • In collaboration with its project team, define and propose the course model with accompanying learning tactics most suited after the completion of the needs analysis with Subject Matter Experts in order to ensure a memorable learning experience the learners;
  • Partner with the Subject Matter Expert to help integrate the final content into the select course model’s storyboard template and edit learning and performance support interventions;
  • Ensure learning solutions are instructionally sound, developed on time, within scope and budget;
  • Ensure learning content is properly structured, sequenced, maintains exceptional quality, and adheres to the standards of the established style guides;
  • Collaborate with designers for final page layout, interactions, and visual design;
  • Conduct content quality assurance during all stages of content creation to ensure that the storyboard components and quality standards have been followed;
  • Manage course content updates and changes, as required;
  • In its discipline, will collaborate with the lead to implement best practices into the project team;
  • Generate best practices for future recommendations based on feedback from learner’s evaluations and from project post-mortems;
  • In collaboration with the Course Producer, scope project, set timelines and own end-to-end development of all deliverables applying current learning experience, behavior change, instructional design, and learning principles;
  • Attend regular project team meetings (SCRUM) and provide status updates on activities, identifying issues or challenges;
  • Liaise with Subject Matter Experts (SMEs), Professors, and course development team members throughout the design and development process for content validation and feedback;
  • Maintain external network to understand the competitive landscape, keep abreast of industry developments, new technology solutions and trends.

Qualifications / Skills required:

  • Exceptional interpersonal, verbal and written communication skills (English and French);
  • Comfortable using prototypes and storyboards to communicate iterative and interactive design concepts;
  • Strong analytical and proven problem-solving skills, initiative and ability to succeed in a fast-paced, ambiguous environment;
  • Team player, ability to assess, evaluate, plan and organize work;
  • Ability to handle multiple projects simultaneously and meet tight deadlines;
  • Excellent organization, time management skills and strong attention to detail;
  • Demonstrated ability to multi-task on projects varying in complexity and of strategic importance;
  • Strong team player with proven interpersonal skills and ability to interact effectively and work closely with multi-disciplinary team;
  • Strong analytical and proven problem-solving skills, initiative and ability to multitask;
  • Knowledge of instructional design processes, learning styles and multilevel instructional techniques;
  • Have a desire for continuous iteration and improvement.

Nice to have skills:

  • Proficient knowledge of authoring and e-learning design software such as Storyline (or, Microsoft PowerPoint, Articulate 360, Adobe Photoshop, Adobe Illustrator, Adobe After Effects, Adobe Premiere, etc.);
  • Multimedia experience;
  • UX design experience.

Education:

  • Bachelors degree in Communications, Journalism, Education or other pertinent field;
  • Instructional Design/ Educational Technology is an asset;
  • Graduate level degree (Master’s) in Educational Technology, Education, Communications, or another pertinent field.

Experience:

  • 2-5 years of related experience in e-Learning;
  • Experience conducting needs analyses for training and educational projects;
  • Proven experience delivering effective and innovative digital learning/training
  • Proven experience to communicate iterative and interactive design concepts.

Language:

  • Bilingual (advanced level)

Our Benefits

  • Flexible hours, 35 hours a week
  • Complete insurance plan
  • Employee Assistance Program (EAP)
  • Dialogue Telehealth Virtual Service
  • Company-matched pension plan
  • Personal and sick day banks
  • Dynamic and fun team
  • Office located downtown, across the street from Concordia Metro station, with on-site staff lounges
  • And much more…

Send us your CV and cover letter by email to careers@knowledgeone.ca

Job Summary:

The Interactive Developer is responsible for the production of online training. With the use of various e-learning authoring tools, the Interactive Developer makes the e-learning vision and strategy come to life through the creation and integration of digital material such as images, graphics, interactive components, games and animations. The Interactive Developer is also responsible for implementing web pages, sites and performing updates to existing web sites.

We are looking for a dynamic and creative candidate, who is passionate about the e-learning industry, to join our team for one (1) year with possibility to extend the duration of employment.

Main Responsibilities / Duties:

  • Creates, adapts and edits digital elements (images, illustrations, logos, videos, interactive elements and animations);
  • Integrates content (images, text, sound, interactivity, videos) using various technologies and authoring tools;
  • Produces templates for digital elements and content presentation;
  • Researches and keeps abreast of new tools and trends in e-learning, web and graphic design and takes initiative to incorporate them;
  • Participates in the development and maintenance of procedures, guidelines and templates;
  • Delivers material within the estimated time, follows production schedules and
    documents progress;
  • Reviews output for quality control purposes;
  • Provides assistance and input in all other aspects pertaining to proper functioning
    of the department;
  • Programs and integrates course interfaces into web pages using design patterns and
    best practices;
  • Resolves questions and issues regarding content integration.

Qualifications / Skills Required:

  • Creativity, innovation, problem-solving and research abilities;
  • Strong attention to detail;
  • Excellent organizational and time management skills, ability to meet tight deadlines;
  • Ability to handle multiple projects simultaneously;
  • Sharp sense of design, color and form;
  • Team player and ability to work independently with minimum supervision;
  • Proficient in e-learning development authoring tools and technologies;
  • Good knowledge of web development techniques and delivery strategies (ex: responsive design);
  • Good knowledge of UX/UI principles and delivery for multiple devices and platforms;
  • Knowledge of e-learning standards (AICC, SCORM, xAPI) and systems (LMS);
  • Software Skills:
    • Expert in
      • Adobe Photoshop & Illustrator;
      • Rapid e-learning software such as iSpring, Storyline 2/3, Captivate;
      • Animation tools (i.e: Animate , After Effects, Premiere);
      • MS PowerPoint.
    • Proficient in HTML integration (HTML/CSS), Javascript and the integration of
      acrobat technology;
  • Good knowledge of MS Office and programming basics.

Education:

  • College degree (DEC) in design, digital art, or other pertinent field;
  • Web design/development degree or programming is an asset;
  • UX/UI certification is an asset.

Experience:

  • Minimum of 5 years of experience as a multimedia developer, digital graphic designer or
    web designer.

Language:

  • Bilingual (Intermediate level of English and French).

Our Benefits

  • Flexible hours, 35 hours a week
  • Complete insurance plan
  • Employee Assistance Program (EAP)
  • Dialogue Telehealth Virtual Service
  • Company-matched pension plan
  • Personal and sick day banks
  • Dynamic and fun team
  • Office located downtown, across the street from Concordia Metro station, with on-site staff lounges
  • And much more…

Send us your CV and cover letter by email to careers@knowledgeone.ca

Department: Human Resources

Reports to: Human Resources Director

Job Summary:

The Human Resources Coordinator plays a key role in administering payroll on a bi-weekly basis in addition to supporting the HR department in various HR responsibilities and projects. The HR Coordinator provides continuous guidance and support to employees by writing and transmitting communication to the Office and responding to queries in a timely manner.

We are currently seeking a dynamic HR Coordinator to join our team as part of a maternity leave replacement for a period of 13 months, from January 2020 to February 2021. Reporting to the Human Resources Director, he/she will play a key role in supporting the HR function with the day-to-day administrative tasks.

Main Responsibilities / Duties:

Payroll Administration

  • Prepare and submit payroll on a bi-weekly basis for approximately 80 employees;
  • Ensure all data entries pertaining to Payroll such as bonus pay, retro pay, special payments, year to date adjustments, taxable benefit entry, termination, issuing records of employment, etc.
  • Collaborate and coordinate with managers and employees to ensure timesheets are completed accurately in a timely manner.
  • Complete full the year-end cycle including end of year adjustments, tax slip verification and submission, year-end form submission and payments, etc.
  • Ensure compliance with Payroll Federal and Provincial laws in addition to the Labour law;
  • Communicate payroll information, processes and follow-ups to the office on a regular basis.
  • Generate payroll reports, on a bi-weekly, monthly and quarterly basis, and complete conciliations and verification to ensure that the data of each payroll balances.
  • Maintain the payroll and HRIS system by updating employee and company information.

Human Resources Responsibilities

  • Responsible for the administration of employee group benefits (insurance and pension plan) including enrolments, terminations, etc.;
  • Actively administer leave of absence procedures (sick leave, maternity/paternity leave, disability and work injury) in addition to providing guidance and support to employees on leave;
  • Participate in recruitment and selection activities including but not limited to, updating and translating job descriptions, posting and manage job openings, conduct preliminary screening, schedule interviews, prepare and negotiate job offers, prepare new hire kits, etc.;
  • Responsible for the onboarding and integration of new employees in addition to collaborating with management in the On the Job Training process for new hires;
  • Conduct Exit interviews upon end of employment to collect feedback on employee experience;
  • Research and coordinate training activities for employees, tracks and compiles training data (1% law);
  • Meet with employees and their manager to renew employment contracts.
  • Collaborate with the Social Committee (Fun Squad) in planning and organizing social activities which promote a positive culture and strong employee engagement;
  • Compose internal communication material and update the employee intranet as required;
  • Maintain and update physical and electronic personnel files, employee lists and directories and other employees related records with up-to-date information;
  • Support the HR Director within all areas of Human Resources on projects, activities and development of new programs as assigned or other HR related tasks;
  • Act as a resource person to employees for questions relating to policies, payroll and benefits.

Qualifications / Skills Required:

  • Customer service oriented;
  • Excellent professional written communication skills and ability to compose correspondence in both languages;
  • Strong knowledge of Microsoft applications (Outlook, Word, Excel and PowerPoint), including advanced level of Excel skills.
  • Ability to handle multiple tasks simultaneously, work independently with minimal supervision and resourceful;
  • Flexible and adaptable to changing timelines and priorities;
  • Demonstrates a high level of discretion and confidentiality to handle sensitive information;
  • Meticulous attention to detail;
  • Excellent organizational and time management skills.

Education:

  • Bachelor’s degree in Human Resources or Administration;

Experience:

  • Minimum of 3-5 years of experience in human resources;
  • Minimum of 2 years of experience in payroll processing and basic payroll knowledge;
  • General knowledge of Quebec labour standards;
  • Experience with various HR systems such as HRIS, payroll systems, timesheets, etc.

Language:

  • Perfectly bilingual in English and French.

Our Benefits

  • Flexible hours, 35 hours a week
  • Complete insurance plan
  • Employee Assistance Program (EAP)
  • Dialogue Telehealth Virtual Service
  • Company-matched pension plan
  • Personal and sick day banks
  • Dynamic and fun team
  • Office located downtown, across the street from Concordia Metro station, with on-site staff lounges
  • And much more…

Send us your CV and cover letter by email to careers@knowledgeone.ca

Haven’t found a position that matches what you’re looking for? Send us your resume at careers@knowledgeone.ca and you will be considered once the next opportunity arises.

The use of the masculine gender in our open positions includes the feminine and is employed solely to facilitate reading.

Why work with us?

Health & Well-Being

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Health & Well-Being

– Medical, dental & vision and emergency travel insurance

– Health spending account

– Employee Assistance Program (EAP)

– Staff lounges around the office

– Maternity leave top-up payments

Life Insurance & Retirement

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Life Insurance & Retirement

– Life & long-term disability insurance

– Company-matched pension plan

Work-Life Balance

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Work-Life Balance

– Additional time off during the holidays and summer (at the discretion of the company)

– Flexible work schedules

– Handy downtown location across the street from a metro station

Professional Growth

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Professional Growth

– Reimbursement for training & development courses

– Association memberships

– Use of I.T. industry online self-improvement courses

Friendly and Comfortable Work Environment

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Friendly and Comfortable Work Environment

– Multicultural environment

– Free coffee, tea, and water

– Team events and retreats

– Holiday season celebration

FAQ

Absolutely, if more than one job fits with your expectations and your interests, you can apply to all at once. However, we recommend you apply for the jobs that truly match your profile.

After the internal and external postings, we check all CVs. The external selected candidates are contacted by phone for a 15-minutes phone interview. This first contact with the candidate is mainly conducted through open-ended questions related to your professional background,  as well as general questions about yourself (location, salary expectations, availability for an interview, etc.). After passing the phone interview, the selected candidates get contacted for an in-person interview and, if required, a technical test. Upon passing the final interview, professional references may be requested and the job offer is finally presented to the selected candidate.

The recruitment process can be extended depending on the quantity of applications we receive. However, only selected candidates will be notified. Please be aware that if we do not see a suitable match between your qualifications and our open positions, we will keep your information on file in the event of future positions becoming available.

Yes, if you want to do a spontaneous candidacy, please send us your resume at HR@knowledgeone.ca or apply through our website.

Sure, here are just a few tips:

Pay attention to your resume:

  • This is the first presentation of yourself that we will see, so please try to have it as updated as possible,
  • Keep it short! Highlight your achievements and align your skills and experience with the job description,
  • Tell us about your previous work experience: years, function, background.

We work in the learning business, so learn about us!

  • Do your search about our mission, vision & values. Do they match with yours?
  • All question during the recruitment process are welcomed so think about things you would like to ask us!

Have fun and good luck!

  • We are a fun and diverse team, so put your best smile forward and let’s meet!