Terms and Conditions



Access to all of KnowledgeOne’s online services and products is provided on the condition that users have read and agreed to abide by the following set of Terms and Conditions. The Terms and Conditions are designed to inform users about what they may and may not do with the content provided to them as part of their registration. If you have any questions or need any further explanation concerning KnowledgeOne’s terms and conditions, please send an e-mail to helpdesk@knowledgeone.ca with your inquiries.

Permitted Use

A registered user may make unlimited use of the online content, including: display and view information, download, print or e-mail content that the user is registered for, for the purposes of research or private study and not for commercial use.

Prohibited Use

The registered user will be given a personal username and password for the purpose of gaining access to the online course(s). Users must not, under any circumstance, transmit such information to any other individual(s) in an attempt to bypass the registration or purchasing procedures for any of KnowledgeOne’s products. Any violation of this license will result in the termination of the user’s account without any refund.

Service Availability

KnowledgeOne shall accept no liability if access is suspended or interrupted or a fault or defect occurs which prevents access to its servers. KnowledgeOne will do its best to provide uninterrupted access to its online products. KnowledgeOne reserves the right to refuse access to any user(s) at any time.


Although KnowledgeOne has taken reasonable care to ensure that course information, data and other material made available online is error-free, it accepts no responsibility for corruption to the information, data and other material thereafter, including but not limited to any defects caused by the transmission or processing of the information, data and other material. KnowledgeOne will not be liable for any problem related to any network or technical malfunction of computer equipment, software, or traffic congestion on the Internet, or failure of e-mail, or member accounts.

Refund Policy

Requests for refunds must be made in writing and must meet the conditions listed below.

A full refund will be issued to users who withdraw from the course and request a refund, provided the course has not been accessed. A full refund request may be submitted up to ten working days after a purchase confirmation has been issued.

If the user paid at KnowledgeOne’s office, the user is given a receipt with his or her username and password. If the user paid online, an e-mail confirmation with username and password is sent upon payment.

Please send an e-mail to helpdesk@knowledgeone.ca. Information to be included in the e-mail:

  • Your full name (first name and last name)
  • Your mailing address
  • Your course user ID
  • Your receipt number (e.g. 1000-ONC-4556544)
  • Your telephone number
  • Your email address
  • Name of the course you wish to obtain a refund for
  • Reason for refund
  • Credit Card information that was used for initial purchase

If the refund is approved, you will be refunded in Canadian Dollars the full amount of the course, less any service fees applicable deriving from original transaction, in the method for which the purchase was made. This excludes wire payments for which refunds will be sent by cheque. Please allow a minimum of 4 weeks of processing time for refunds.

In case of unforeseeable events that prohibit a student to follow a course, an access extension can be granted. However, no refunds will be issued.

Kindly note that all refunds are subject to validation and are at the discretion of KnowledgeOne.


All content included on KnowledgeOne’s website, such as text, graphics, logos, button icons, images, animations, audio and video clips, digital downloads, data compilations and software, is the property of KnowledgeOne.com or its content suppliers and protected by Canadian copyright laws.

These terms and conditions can be modified at any time by KnowledgeOne. The user agrees to continue to be bound by the terms and conditions as modified.