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Cookie Notice

How cookies collect Personal Information throughout our site, and how that information is used.

Last updated: April 2, 2024


What are cookies

A cookie is a very small text document stored on your computer or other device (and maintained by your browser) when you visit a website. It often includes a randomized unique identifier so that a website can “recognize” this cookie again on your next visit. Cookies allow the functioning of websites, improve browsing, or provide certain information to website owners, particularly in terms of audience measurement.

Cookies do not cause any damage to your device, but they facilitate, for example, finding preferences, pre-filling certain fields or adapting the content of the services on the visited site. Such data allow us to improve the ergonomics of our site and our services according to your interests.

Do we use cookies, and why?

We install our own cookies and third-party cookies on your browser or device through our site. Some of these cookies are uninstalled automatically at the end of your browsing session. Others are persistent, which means that they remain installed for a longer period of time unless you uninstall them. For a complete list of the cookies our site uses and their respective expiry dates, please refer to the table below.

We use cookies for our site to function as intended, to analyze our performance, to ensure that our websites are secure and to conduct marketing. Cookies are also useful to identify bugs and errors.

We collect cookies in each of the following categories:

  • Essential cookies: These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site.
  • Functional cookies: These cookies allow our website to remember choices you have made in the past, like what language you prefer, what your username and password are and other similar preferences.
  • Performance cookies: These cookies collect information about how you use our website, like which pages you visited, and which links you clicked on. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized. Their sole purpose is to improve website functions.
  • Marketing cookies: These cookies track your online activity to help us deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with third parties.

The cookies we use may be deposited either directly by our site and therefore managed by us (first-party cookies); or by partners and service providers, which are therefore managed by third parties (third-party cookies).

Manage your cookie preferences

From time to time, you will be given the opportunity to allow all cookies, to accept only some cookies, or to reject all non-essential cookies. The latter option may result in certain personalized services not being provided and you may not be able to take full advantage of all the features offered by our site.

Some cookies will be disabled by default, which means that we will seek your permission to activate them. These include technological functionalities that may enable us to locate, identify or profile you.

You can manage your cookie preferences through your browser, such as by uninstalling and blocking certain cookies. Click on your browser below to obtain instructions.

How to contact us

Our Privacy Officer will respond to your requests for access or correction and handle complaints you may have about our privacy practices.

If you have any questions or comments about this Notice or the protection of your Personal Information, please contact our Privacy Officer at:

Privacy Officer
KnowledgeOne
1250 rue Guy
Montreal, QC  H3H 2T4
CANADA

dpo@knowledgeone.ca

About the cookies we use

This outlines the categorization of cookies used on our site, how long they are kept, and the service provider involved.

all websites

Essential cookies

Platform Cookie Name Description Cookie Expiry
Cassie Banner SyrenisCookieConsentDate_aaa41072-ddb0-4c8c-bdbd-dedb43b2f9ab This cookie stores the date the data subject consented 365
Cassie Banner SyrenisCookieFormConsent_aaa41072-ddb0-4c8c-bdbd-dedb43b2f9ab This cookie contains your current consent for each cookie script 365
Cassie Banner SyrenisCookiePrivacyLink_aaa41072-ddb0-4c8c-bdbd-dedb43b2f9ab This cookie stores the Privacy policy for the Cookie banner 365
Cassie Banner SyrenisGtmConsent_aaa41072-ddb0-4c8c-bdbd-dedb43b2f9ab This cookie is used by Cassie to store Google Consent Mode preferences 365
Cassie Banner SyrenisGuid_aaa41072-ddb0-4c8c-bdbd-dedb43b2f9ab This cookie stores the data subjects visitguid for the consent 365
Cassie Banner consent_functional This cookie is used to control the consent for the functional category 365
Cassie Banner consent_performance This cookie is used to control the consent for the performance category 365

academy.knowledgeone.ca and academie.knowledgeone.ca

Essential cookies

Platform Cookie Name Description Cookie Expiry
Google _GRECAPTCHA Google reCAPTCHA sets an essential strictly necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis service. 180
Thinkific __cf_bm CloudFare Functional cookie collect user preferences to optimize user experience during access website and application sessions. 1
Thinkific __thinkific_store_subdomain__ and __thinkific_store_email__ Created and used by Thinkific to deliver the services 0
Thinkific _thinkific_session Created and used by Thinkific to deliver the services 0
Thinkific cart_version Created and used by Thinkific to deliver the services 0
Thinkific cf_clearance Created and used by Thinkific to deliver the services 0
Stripe m Created and used by Stripe to provide fraud prevention. 730
Thinkific visitor_id Created and used by Thinkific to deliver the services 0