For the first time, the NETendances survey, which draws up a digital profile of Quebecers each year, focused on adults with disabilities. The notion of disability used in this context included any difficulty of a hearing, visual, cognitive, physical or psychological nature as well as any other long-term health problem. Of the 12,000 Quebecers aged 18 and over interviewed for the full survey, 3,743 had at least one of these difficulties. Here are some highlights*!
*Data were collected in 2020.
95% of Quebec adults with disabilities have internet at home and use it daily, the same percentage as for the general population. A majority, 93%, also have at least one mobile device*, the same as 94% of Quebecers.
*Smartphone, laptop, tablet, smartwatch, etc.
Half of them (49%) have at least one connected object at home, while this is the case for only 37% of all Quebec adults.
While only 40% of adults with disabilities use their smartphones to surf the Internet, this percentage rises to 47% among people with disabilities.
Barriers to browsing
27% of Quebec adults with a disability encounter difficulties when surfing the Internet. The most frequent reasons are of the following nature:
- physical (31%)
- auditory (31%)
- cognitive (31%)
- psychological (29%)
- visual (27%)
Diversity of solutions
Solutions differ according to the disability of those interviewed. In summary, increased accessibility of websites is the solution hoped for by a majority of Quebec Internet users with a hearing (46%), cognitive (42%) or physical (38%) disability; while among those with a visual disability, enlarging the fonts comes first, desired by 40% of them.
Quebec Internet users with a disability related to…
- hearing are more likely to hope for more accessible websites (46%) as well as more subtitles and access to Quebec sign language (31%).
- mobility or dexterity and those related to mental health place the most importance on captioning and access to Quebec Sign Language. For the first type of disability, 25% and for the second, 23%.
- vision would like to see larger fonts (40%) on the Internet.
- learning disabilities thought that better website accessibility (42%) and more captioning and access to Quebec Sign Language (21%) were the preferred solutions.