A persona is a representation of a target audience, embodied in an individual to which we give a name, gender, age, status and professional background.

Operator error (or human error) is broadly defined as the cause of an unintended consequence due to a bad decision, distraction, voluntary deviation from the procedure and so on. More simply, it is “a failure of a planned action to achieve a desired outcome.”

Industry 4.0 is the next major industrial era. For context, the use of steam to power machinery brought the first industrial age, followed by mass production and assembly lines in the second and finally computer and automation in today’s industrial era. The fourth era is about connected, data-exchanging smart plants and machines.

In a recent conversation with one of our clients, a major agro-food company, it struck me as interesting that one of the main benefits of eLearning for them is a means to ensure that every employee, regardless of where they are in the world, or which position they hold in the company, receives the same corporate messages.

What does revolutionary mean anyway? Let’s start with two examples that are absolutely related to one another, although separated by a few centuries.

Online learning is becoming more and more prevalent in lifelong learning today, from K12 to post-graduate studies and within the enterprise, in various forms of professional and technical skills development.